Returns & Refunds policy
We take care with our Quality and try deliver items in Excellent condition, bearing in mind that all products are Handmade, if you are however not satisfied with your purchase, Returns may be requested within 14 days from purchase. Items must be returned unused, in its original condition and in the original packaging, and will be inspected once received. Only approved returns qualify for one of the below return options. Returns will be addressed in one of the following manners:
1. Exchange – You can exchange the goods for any other product(s) of the same value. Shipping fees will be due over and above.
2. Refund – A full refund to the payment method used for the purchase within 14 days excluding shipping fees.
3. Gift Card – Request a gift card in the form of a discount code to the value of the product(s) purchased excluding shipping fees.
*Note – All returns shipping is to be arranged by Maaiki (Pty) Ltd, at the cost of the customer. Shipping costs are non-refundable. It is imperative that the correct shipping/collection address and postal code is provided by the customer, failing which Maaiki (Pty) Ltd is absolved of any costs incurred nor held liable for any delays. To arrange a return please contact us by email at info@maaiki.co.za for delivery details.
In-person exchanges are not permitted as we are a strictly ecommerce store.
Please note that Maaiki (Pty) Ltd is not liable for any errors made by the customer in variant selection on orders.
If the return is due to a quality defect, Maaiki (Pty) Ltd will absorb the returns shipping costs and exchange the item(s) at no cost to the customer.
NB: Sale Items are Non-returnable/refundable items.
Customer service contact line: +27680006842 & +26879471868 when I am in Eswatini